The compliance officer plays a vital role in ensuring that companies perform competently. It means guaranteeing all employees are adhering to the rules and regulations of the organization.
Compliance professionals should be proactive when addressing client issues to ensure that companies are still complying despite the changing regulatory environment. If not, they might face potential liabilities and penalties in the future.
The Compliance Strategy for Text and Call Monitoring
The COVID-19 pandemic allows companies to shift from a traditional to a digitalized workforce. And most of them have adapted to several communication channels to make their operation efficient and productive.
However, the rising cases of misconduct alarm compliance officers to monitor and mitigate risks associated with online platforms. Companies should acquire a secured text archiving system and capture voice calls for future reference.
One way to establish a communication compliance goal is to assess the effectiveness of the existing compliance programs. It aids compliance officers in creating strategies to maintain a strong culture of compliance within the companies. Businesses can employ archiving platforms that offer video channel monitoring, WhatsApp call recording, and text archiving practices in the workplace.
Employees should also familiarize themselves with the existing text and call monitoring policies. A compliance officer can provide various training, orientations, or briefings surrounding the significance of archiving systems in the industries. As such, the organization can mitigate risks associated with the False Claims Act (FCA) or other financial liabilities.
Challenges in Communication Compliance Strategies
Although it is essential to amend policies to maximize their benefits, some result in confusion and concerns.
The rapid rise of new regulations has upended the existing compliance practices. There are overlapping cases concerning privacy and archiving mandates, making it difficult for compliance officers to resolve.
Besides, the cultural factors of employees within the organizations can affect the efficiency of business communications. For instance, some employees might need help shifting from conventional email to texting. Some of the most noticeable influences are the integration of language’s formality when discussing business concerns over text.
To learn more, here is an infographic from TeleMessage.